After Sales Support

Customer Service/Technical Support

PDC’s after sales Service Teams are the best in the industry. Our worldwide network of Sales Engineers & Technicians are available to provide remote technical support or assist with numerous on-site services. All of our Engineers and Technicians are factory trained in all aspects of compressor operation, including start-up/ commissioning, operation/maintenance and troubleshooting.

PDC Machines commissioning photo

Customer satisfaction is a top priority at PDC. To assure this, we have established a worldwide network of Sales and Service Centers to provide for local, prompt response to our customers inquiries. Our Sales and Service Centers are located in strategic areas as noted here.

Start-up & Commissioning

PDC Engineers and Technicians are available for numerous on-site support roles including training, trouble shooting and start-up/commissioning assistance. As a precursor to start-up and commissioning, PDC offers all of our customers a, free of charge, Final Acceptance Test of their compressor system at our factory. This provides for an initial introduction to the proper operation and maintenance of the compressor. It also allows for a detailed discussion on the expectations and the preparation of a task list for the start/commissioning process. PDC’s on-site role is one of supervisory assistance on the Start Up and Commissioning of the compressor Our Technician will also provide follow-up training in the proper operation and maintenance of the compressor system.

Operation and Preventative Maintenance Training

PDC offers complete compressor training for our customers. Training is available at your site or at PDC. Training consists of both classroom style sessions as well as hands-on involvement. This provides the participants with theoretical and practical knowledge in the safe operation and maintenance of our compressor systems.
A typical PDC training course will cover but is not limited to the following course outline:

a. General information
b. Safety
c. Theory of operation
d. Proper start-up and shut down procedures
e. Preventative maintenance schedule
f. Preventative maintenance, hands-on
g. Trouble shooting
h. Drawing/BOM review
i. Spare parts identification
j. Special tools/techniques

PDC Machines operation and training photo

Operational Instructions

Our customer service staff can provide you with specific instructions for how your machine should operate and sound. Compressor manuals are available in English, French, Spanish, Portuguese, German, and Dutch.

Technical Specifications

Machine specific specifications can be provided verbally or we can email you PDF drawings of what you need right away.

Spare Parts

PDC Machines spare parts employeePDC maintains the largest spare parts inventory in the industry to provide for immediate delivery.  Although we recommend our customers keep parts inventory on hand, PDC does stock a full selection of consumable parts including diaphragms, O-rings, process check valves, hydraulic check valves, oil regulating valve. filter elements, belts and tubing components etc.

On-site spare parts inventory minimizes unexpected down-time, however, if needed, PDC can expedite the shipment of spare parts allowing your compressor to be up and running with minimal delays.PDC Machines spare parts photo 

OEM parts ensure your compressor system will perform reliably and will provide for extended life of the compressor system.

Ordering spare parts

Please have the spare parts part numbers and description available when reaching out for a quotation.  These numbers can be found in the operation and maintenance manual. Alternatively, please provide your PDC Job#. This can be found on the PDC nameplate, usually a 3”x5” white tag.

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